Privacy Policy
This Privacy Policy explains how MRQ Casino collects, uses, stores and protects personal data of players located in the United Kingdom. By registering an account or using the platform, the player acknowledges that personal data will be processed in accordance with this Policy and applicable UK data protection laws.
1. Data Controller
MRQ Casino acts as the data controller for personal information collected through its website and gaming platform. Personal data is processed in line with UK data protection legislation and regulatory requirements applicable to licensed gambling operators.
2. Information We Collect
During registration and use of the platform, MRQ may collect the following categories of information:
- Identity information (name, date of birth, nationality)
- Contact details (email address, phone number, residential address)
- Verification documents (passport, driving licence, proof of address)
- Financial information (payment method details, transaction history)
- Technical data (IP address, device type, browser information)
- Gaming activity and account history
3. How We Use Personal Data
Personal data is processed for legitimate business and regulatory purposes, including:
- Creating and managing player accounts
- Verifying identity and age
- Processing deposits and withdrawals
- Complying with anti-money laundering obligations
- Monitoring responsible gambling activity
- Preventing fraud and misuse of the platform
- Providing customer support services
4. Legal Basis for Processing
Personal data is processed on the basis of contractual necessity, legal obligation and legitimate interest. In certain cases, consent may be relied upon, particularly for marketing communications. Players may withdraw marketing consent at any time through account settings or by contacting support.
5. Data Sharing
MRQ may share personal data with trusted third parties where necessary to operate the platform and meet regulatory requirements. These may include payment service providers, identity verification services, fraud prevention agencies and regulatory authorities.
Personal data will not be sold to third parties.
6. Data Retention
Personal data is retained only for as long as required to fulfil legal, regulatory and operational obligations. Due to gambling regulations and anti-money laundering laws, certain data may be retained for a defined statutory period even after account closure.
7. Data Security
MRQ applies technical and organisational measures to protect personal data from unauthorised access, misuse or loss. These measures include encryption technologies, secure servers and restricted access controls.
8. Player Rights
Under UK data protection law, players have rights in relation to their personal data, including:
- The right to access personal information held about them
- The right to request correction of inaccurate data
- The right to request erasure where legally applicable
- The right to restrict or object to certain processing activities
- The right to lodge a complaint with the relevant supervisory authority
9. Cookies and Tracking Technologies
The website may use cookies and similar technologies to enhance user experience, analyse traffic and support account functionality. Players can manage cookie preferences through browser settings. Disabling certain cookies may affect website performance.
10. International Transfers
If personal data is transferred outside the United Kingdom, appropriate safeguards are implemented to ensure compliance with applicable data protection standards.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect legal or operational changes. The latest version will always be available on the website. Continued use of the platform constitutes acceptance of any updates.
For any questions regarding this Privacy Policy or personal data processing, players are encouraged to contact customer support through the official communication channels provided on the platform.