Responsible Gambling
MRQ Casino is committed to providing a safe, controlled and transparent gambling environment for players in the United Kingdom. Gambling should always be a form of entertainment, not a way to generate income or recover financial losses. This page outlines the tools, policies and external support available to help players stay in control of their play.
Our Approach to Safer Gambling
As a UK-facing online casino, MRQ operates within a regulated framework that prioritises player protection. This includes identity verification, age checks, transaction monitoring and access to practical control tools. The objective is simple: ensure gambling remains balanced, informed and voluntary.
Age Verification
Gambling is strictly limited to individuals aged 18 or over. All players are subject to identity and age verification procedures. Accounts suspected of being underage will be suspended immediately, and any associated funds handled in accordance with regulatory requirements.
Player Control Tools
MRQ provides a range of built-in features that allow players to manage their activity and spending directly from their account.
- Deposit limits – Set daily, weekly or monthly funding caps
- Loss limits – Control the maximum amount you are prepared to lose
- Wagering limits – Restrict total staking over a chosen period
- Session reminders – Receive notifications about time spent playing
- Time-outs – Temporarily suspend access for a cooling-off period
- Self-exclusion – Block access to your account for a longer defined period
Self-Exclusion
If gambling is no longer enjoyable or feels difficult to control, self-exclusion is available. During a self-exclusion period, access to the account will be blocked and promotional communications will cease. The exclusion cannot be reversed until the selected term has expired.
Players in the United Kingdom may also register with the national multi-operator self-exclusion scheme, which restricts access across participating licensed gambling websites.
Recognising Problem Gambling
Gambling may be becoming problematic if it begins to affect finances, work, relationships or emotional wellbeing. Warning signs can include chasing losses, gambling with money set aside for essential expenses, hiding activity from family members, or feeling anxious or irritable when not playing.
If any of these signs apply, it is advisable to seek support promptly and consider activating limits or exclusion tools.
External Support Organisations
Confidential and independent advice is available from specialist UK organisations:
- GamCare – Free information, advice and support for problem gambling
- GAMSTOP – National online self-exclusion scheme
- National Gambling Helpline – 24/7 confidential assistance
- BeGambleAware – Information and tools to help individuals stay in control
Financial Safeguards
Players are encouraged to set personal budgets before gambling and avoid using credit or borrowed funds. Gambling should never interfere with essential expenses such as rent, utilities or food costs. Maintaining clear financial boundaries is one of the most effective ways to ensure gambling remains recreational.
Privacy and Confidentiality
Any request relating to safer gambling, limits or exclusion is handled confidentially. Personal data is processed in line with applicable UK data protection laws and regulatory requirements.
Final Statement
Responsible gambling is a shared responsibility between the operator and the player. MRQ Casino provides the tools, monitoring and regulated structure necessary to support safe play, but players are encouraged to make informed decisions, remain aware of their habits and seek help whenever needed. Gambling should remain a controlled form of entertainment at all times.